Contact Us

Feel free to contact us. You can email us at softboydamien@gmail.com and we'll get back to you as soon as we can 💛

Who we are

Soft Media LLC (Diana & Damien)
Okemos, Michigan
United States
softboydamien@gmail.com

Billing issues

If you'd like to cancel your subscription and not to be billed again, or for any billing questions including refunds on a case-by-case basis, please contact our billing partner, CCBill via phone 1.888.596.9279, or email at consumersupport@ccbill.com.

Complaints

For all complaints, please contact us through softboydamien@gmail.com. Complaints will be reviewed and resolved within five (5) business days. That resolution will then be communicated to the Complainant. Appeals or requests for any decision made should be presented, again, to softboydamien@gmail.com.

The full process, including what we do while a report is reviewed, is on our Complaints & Content Removal page.

Appeals

If you have been depicted in any content and would like to appeal removal of such content, please notify us by email softboydamien@gmail.com. If there should be disagreement regarding an appeal, we will allow the disagreement to be resolved by a neutral party, with any associated costs to be covered by the merchant.